The Windermere Hotel

The staff are exceptional The rooms are very spacious with a lounge area which is a treat. The bathroom was good. The breakfast was hearty and delicious

Birds living on the roof were noisy and disruptive Door to the balcony did not lock and felt unsafe The wifi connection was very weak and barely worked There are minor incomplete aspects like: blinds in the bathroom for complete privacy, lighting at night is poorly designed and there was only one working bedside lamp.

Nice, clean and spacious

Nothing

First of all, the rooms were huge. The bed and lounge suite were so comfortable But the bathroom was amazing. The shower was 2.5m x 2.5m - amazing shower pressure. The hath was nice and big. Really one of the best rooms I have stayed in. The breakfast was amazing - one of the best omelettes I have ever had. The staff were great - friend and accommodating! Special mention to the decor and the - really stunning

The hotel was in fantastic location. I could see the ocean right from the hotel. Location in general was perfect for where I needed to be. Close to shops, airport and the beach. Breakfast was very good.

I didn't like the lack of staff visibility at reception. When I arrived, I had no way of calling for someone or ringing a bell of some kind. They always seem to hide in the back office and check the security cameras to see if anyone is at the front. I also went out in the afternoon and when I came back, had difficulty getting back into the hotel. the front door was locked and it seems the 3 bell buttons didn't work well so I had to call a number from my booking info to get someone to open the door for me. Again, due to also no one being at reception that could have had direct visibility of the entrance. When I wanted to put my rental car in secure parking, I had trouble getting someone again at reception. They saw me on the cameras and buzzed the front door open for me instead of coming to the front to talk to me. I had to wait few mins longer before someone finally came which was not even front desk but potentially a cleaner that asked what they could help me with and I asked about my car to be parked in secure parking. Then I was told they would call me or come to knock on my apartment door. We also discovered that the room phone didn't work. It was out of order. The premises are wonderful. The building and rooms require maintenance and the service needs to be improved from a general hospitality perspective. I work in luxury hospitality and am very attentive on service in general. Otherwise, the staff was extremely friendly and helpful when you did converse with them. Another observation I had was there was no information in the room related to the phone. How to use it. What to dial when you need to speak to someone and arrange something or have a question. No info on surrounding area where the hotel is for things to do and see.