Cozy Mountain View Condo

Our air-conditioning was not working properly. At one point our room was 82°. I went to the front desk and they told me they weren’t in charge of that unit. I contacted the booking agent and she wanted me to take a picture of the thermostat. I adjusted the fan as she said, but the room was still hot.

Well furnished unit, nice facilities.

Would have appreciated info on specific location and entry procedure (even if not the entry code) a bit earlier as we were at an event and had to take time to check that we received it and were all set.

Very comfortable, suite set-up,gas fireplace, great view of the slopes, kitchen well stocked

The condo itself was modern, clean, and well-kept. The pool looked nice but we were there in cooler weather, and having a bar and convenience store in the lobby was a nice bonus

Very frustrating check-in process. We arrived a little after 4 p.m. (check-in time) and hadn’t received any instructions. Staff at the property had no record of our reservation. We called the number provided multiple times before finally reaching the host, who said she would send the check-in information right away—but we never received it. After contacting Booking.com for help, they reached out to the host as well, but there was still no response. I requested a refund, but was told that it could only be issued if the host agreed—which feels unfair since there’s no incentive for the host to approve it. The property was very noisy in the hallways, making it hard to sleep, and the room was uncomfortably warm. Also, a heads-up for future guests: there’s a master switch that controls all the lights, which we weren’t informed about.