Cómodo,,limpio

Una de las camas un poco incomoda y las almohadas

Muy comodo y amplio. Bien equipado

Very Spacious Apartment in Polanco. Was conveniently located near where the office building where I was visiting was located and worked well for my visit.

Customer service was very lacking, when we arrived we were told we were in a different apartment than the confirmation email I had received. That apartment seemed to not be ready for visitors. There was one bath towel in the entire apartment. There were no kitchen towels, bath mats, hand towels or additional bath towels. The floor was filthy, my white socks instantly turned black walking around and there was no mop or cleaning products to clean. The apartment was very warm and there were no fans to circulate air. Also the washer/dryer combo would not dry. What made things worse is that there was no way to contact support directly. Whenever we messaged on booking.com we were directed to contact them on whatsapp but there was no answer on whatsapp. Once i figured out there was a blueground app, i was able to submit support requests, but you would hardly get a reply unless you stated it was an emergency. The only way were were able to get towels the first night was by having the security guard send a message for us. The next day we got a single fan and some kitchen towels that we used in combination with a broom and some cleaning solution that WE bought to clean the floors. Normally, the floors wouldn't have been such a big deal, but we were traveling with a crawling infant, so cleanliness was important.