Hilton Garden Inn Windhoek

Friendly helpful staff - they were all excellent. Pleasant room.

Wifi coverage very spotty. We had to move rooms. Water was expensive - expected a bottle of water to be free as a guest (and after having to change rooms and not having Wifi away from reception area). Unfortunately no. Due to these types of issues, would not stay here again.

Continent location with a known chain - you know what you’re getting.

One of the reception staff (Penny) was extremely un personable and rude - all other staff were happy to accommodate and help where required but on check in and check out I had the same cold encounter with her.

Close to centre of Windhoek

Room smelt a bit stuffy. Staff can be friendlier and more helpful. Not as customer orientated as should be. Uncomfortable lounge chairs. Only one bath towel for a couple. For the price, you should at least offer free parking. Parking is very expensive.

Location was good.

I'm a Hilton honors member, have been to numerous hiltons worldwide. This hotel was depressing. We had a family room -- two bathrooms, one with zero toiletry, another had tiny shampoo/conditioner/shower gel, zero bath soaps, inadequate for family of 4. I went down to the main desk, asked the lady in charge - she said she'll send someone over. Hours pass, so I call again and remind them. Yes sir -- still nobody shows up. I think they genuinely did not bother (with other things, like send us someone to help with luggage, someone was up in minutes). Same with dinner - please bring hot milk for coffee... two reminders, coffee is cold, now need to reheat coffee. These are not horrible things, but shows a lack of training and sincerity. Need better staff training. We pay sizeable amounts for Hilton -- expect a very basic degree of professionalism. Why weren't bathrooms stocked in the first place? Overall, good stay, but certainly not Hilton good.