Hôtel Château Héloïse

Wonderful gem in the countryside

Lovely location. Stunning views and lovely room

Near calais and a qualitt servise

Nothing

Staff great met some nice people

Not much

Beautifully renovated chateau - very stylish.

Unfortunately it seems to be more style than substance. We booked a family room for 2 adults and 2 children. The emails from the chateau beforehand listed 2 adults and 2 children but when we arrived (tired after a long drive) the children’s beds were not made. The chateau was understaffed so we were given the sheets and told to make the bed ourselves. We then discovered towels for the children hadn’t been provided but because there was no phone in the room we had to go into the main area of the chateau to hunt someone down to ask for towels. The staff were all very young and although polite they seemed inexperienced and were expected to act as reception / housekeeping / bar staff and restaurant servers all at the same time which clearly resulted in a poor service. If the chateau addresses this and improves its staffing and attention to detail then it could be a great place to stay