Luxorious. Superb rooms and facilities

Location was quite remote but the staff were very accommodating and offered free pickup/drop off at the airport and offered to take us to a restaurant.

Eine neue und moderne anlage, die sich mit der zeit sicher noch entfalten wird :-)

Frühstuck war eher bescheiden und es war nicht immer alles vorhanden, ist verbesserungswürdig.

I was only on the property briefly. The receptionists was extremely helpful to my needs. The room was extremely comfortable. I wish I could have seen the property in the daylight.

Nothing

The location is beautiful, peaceful, and perfect for relaxing. The property has two lovely pools, and the bed was one of the most comfortable we have ever slept in. We also had a very positive first impression thanks to the first manager, who was friendly, welcoming, and genuinely helpful throughout the first part of our stay.

Unfortunately, our experience changed significantly after the management changed. Communication became poor, requests were handled very slowly, and the overall level of service dropped noticeably. Although the property is advertised as being accessible by taxi and ride-sharing services, the reality was very different. The final stretch of road is unpaved, many Uber drivers cancelled or could not find the hotel, and we often had to walk about 15 minutes to the main road just to get picked up. The room was advertised as having a minibar, but it only had an empty refrigerator. Given the remoteness and lack of transport options, this was a significant inconvenience. There were no convenient options to buy water, snacks, or basic necessities. Even the gym had no drinking water available. Breakfast was average, but no one explained where or when it was served. The gym and sauna were also never shown or explained to us. Housekeeping was inconsistent—on some days the room was not cleaned and rubbish was not collected. We also ran out of toilet paper and had to wait several hours after requesting more. The Wi-Fi was extremely poor and unreliable. We were only informed about the mandatory local tourist tax when we were already getting into the taxi to leave. We have no issue paying local taxes, but this should be communicated clearly before arrival or at least during check-in, not at the moment of departure