Blossom House Shanghai On The Bund

Everything was wonderful, a great stay marred by very offhand reception staff.

We arrived at 8pm and were told our room was not ready and would take a further 1-2 hours, we had booked our room 3 months , promised a fruit platter , which never arrived.The receptionist booking us in for breakfast was so uninterested, just a small good morning or nihow and a smile would have been lovely, cleaning staff lady was wonderful, big smile each morning. Suggest you train her for reception.Otherwise great stay, good food. .Very clean, would stay again🙂

We stayed in the king suite and we had exceptional panoramic views of The Bund! Loved it!

The AC could have been cooler in our room, it felt too warm even though we put it down to the lowest temperature

This hotel is in a superb location, right by the bund and also by excellent shopping streets and tourist attractions. The rooms are lovely and views from the reception restaurant area and brilliant at night. It's a great base for exploring Shanghai. The breakfast spread was the best we had during our trip.

The location is the strongest reason to book here. It puts you within easy reach of the Bund and the surrounding riverside area, so you can walk out of the door and be in the heart of the city with no transport planning. For anyone visiting Shanghai for the first time, this alone makes the stay convenient.

Communication was the main issue: very few staff members speak English, which made even simple requests slow and hard to resolve. Housekeeping: our room had still not been serviced at 5pm. We had to call reception to request it, then waited in the lobby and asked to be notified once the room was ready. Nobody came to tell us. Booking handling: on arrival I realised I had booked for one guest instead of two (my mistake) and asked to update the reservation and pay for the second breakfast. Reception confirmed the update, but the next morning we were stopped at breakfast because their system still showed a single guest. We had to go back to reception and lose more time sorting out something that had already been settled. Lifts: the hotel spreads over several floors, with reception and the breakfast room on the 7th. Two (I am afraid) very slow lifts are not enough for the number of guests, especially in high season. Expect waits. The bones of a good hotel are here, and the location is genuinely excellent. But the service processes, front desk follow-through and language capability definetly need to be improved.