Panoramic Spa Hotel

Piękny widok z okna i sauna☺️

This was one of our best stays in Uzbekistan. The hotel is modern, comfortable in a small village Chorvoq. Our room was spacious with stunning views over the snowcapped mountains. The receptionist was extremely helpful with providing information. The breakfast was plentiful and delicious. Beds were very comfortable. Also there were two small restaurants outside within walking distance.

Soundproofing is not good enough as we could hear people talking below us. There was no English menu in the restaurant.

Perfekte Lage und sehr guter Service

Alles war gut

The facilities are nice, there are some very comfortable pavilions by the outdoor pool that are great for having breakfast

Everything else - which made our stay very disappointing. Some of the most striking disappointments (but by far not the only ones): The receptionist that was on duty wasn’t helpful or welcoming at all, but instead was quite condescending, which set a negative tone from the start. One of our main reasons for choosing this hotel were the sauna and massage services, as advertised on the website. But the receptionist told us there were no massage therapists, without any explanation or apology. The sauna was also not switched on, even though we were assured it always was. When we asked the staff to switch it on, they didn’t, so we had to wait for nearly 2 hours for it to warm up. Since the mixed-gender sauna times are late in the evening, we missed out on a good night‘s rest because by the time the sauna was warm it was midnight. We then tried to have a drink on the terrace, but none of the cocktails or wines on the very large cocktail and wine menu were available. This added to the sense that nothing worked as advertised. The standard rooms were another disappointment. They face a noisy street, several plugs didn’t work, and many lamps had no bulbs. The mattresses were uncomfortable and did not meet the expectations of a “panoramic spa hotel.” The difference in quality compared to the deluxe rooms felt excessive. Worst of all, we felt unwelcome throughout our stay, which made us avoid spending time at the hotel—something that should never be the case at this price point. Only after we voiced our complaints did the staff make an effort to mark a family member’s birthday, and while we appreciated that, it came too late to change the overall impression. Although the facilities and cleanliness were good, the lack of hospitality and poor value for money made this our most disappointing hotel experience in Uzbekistan. We would not recommend this hotel.