Altitude by Krystal Grand Los Cabos – All Inclusive

Overall nice all inclusive resort. Pools were a bit dirty, rooms clean, staff nice.

Room was clean, only that that i didn't like was the position of the toilet. Couldn't sit straight and made it uncomfortable to use. Ocean view was amazing, I loved it! As far as pool, they are all beautiful but not well maintained. They looked dirty, the water looked green! It had lots of missing tiles. The swim out pool lounge chairs smelled like mildew and the mildew was visible. All staff members were very attentive and friendly! Luis Martinez and Adrian Rojas had great customer service

liked the pools lots of sand in pools with kids, adult pool nice. chairs little uncomfortable; fun places to eat.

This resort could be an absolute gem! The staff has my greatest appreciation for their tireless efforts. They work really hard and I’m sure they’re underpaid. The ocean views is simply outstanding. Keep in mind this is a no swim beach, otherwise enjoy the sights and sounds of the beautiful ocean. The buffet food was okay. Don’t come expecting a dazzling buffet, it’s accommodating! The other restaurants offer a bit better variety. The pools were crystal clear, however the outside showers, there are 4 of them and only 1 functioned. Activities honestly they are lacking. A lot of that may have been a language barrier but a professional planner is very much needed to get the people active and involved. There can be no bad day in this area whatsoever! My oh no moment can when our phone in the room didn’t work. So scheduling anything from the comfort of the room was out. Room service out, spa schedule out, any amenity that I paid for out. Next the valances in the ad photos were not in our room. The rods were but no valances. The furniture was outdated and the materials were grossly fades. Our dining table legs were fractured to the point we were afraid to use it. Who do you call, we couldn’t! Why did we stay, it was booked months in advance and paid for. The resort offers some value, just don’t buy into the ad photos, they’re extremely enhanced.