Orient Express & Spa by Orka Hotels

I have mixed feelings with this hotel. I can’t say that the staff weren’t friendly, but they certainly weren’t very efficient. I had contacted the hotel 6x through 3 different media (via Expedia chat (2x), via the contact form found on the website of the hotel and via WhatsApp (me 2x and my husband 1x) inquiring after an airport shuttle but never got an answer. Expedia said this was because it wasn’t included in the reservation but sorry, that is nonsense, because I couldn’t include that anywhere it in the reservation and on the hotel page (of both Expedia and the website of the hotel) it clearly says that you can contact them to inquire after (the prices of) airport transport. Secondly, for our last night we had made a reservation through the reception in the roof top restaurant asking for a window table but the restaurant never received the reservation, so we had to wait for almost 1 hour until such a table was available. The airconditioning of the “children’s’room” in the family suite wasn’t working and 1 day they made up the childrens’ room, but not the adult room and they also forgot to empty the (very small) bin. At Some point we just put it in front of the entrance so they couldn’t miss it. The curtains are not black-out curtains and you can hear the tram very well (bring earplugs!) The breakfast area is too small for the amount of rooms (once we had to take everything to the bar upstairs to have a table). The location of the hotel and pool is open till 21h 👍

The Orient Express is in a very transit street, had a bit noice up to midnight. The staff was excellent, they would attend to your request and needs immediately. The bathrooms are not big at all, and they lack space to put anything on. Overall I was happy to stay here for a few nights but if longer I would probably look elsewhere.

All the staff was amazing to us. Always willing to help until the end. Last minute big taxi to the airport for all our luggage. The roof top great food and wonderful. The pool, the sauna. Our rooms were comfortable just perfect for us. Thank you Orient Express for everything, hope to come back soon.

Our stay got off to a bad start. We booked a family suite 3months before arrival, for me my wife and 2 young daughters. When we arrived we were told there was no family suite so could have 2 separate rooms next door to each other. It wasn't ideal but we had no choice but to accept. I didn't get a clear answer as to whether there were no family suites or there were some but they had been double booked. After that our stay was fine. Breakfast is good, staff were friendly and the hotel was nice and clean and comfortable. Our kids especially enjoyed the small pool in the basement after hot days walking around the city sites.