The room and bathrooms were very clean. Staff was extremely helpful when we got there: they met us at the main road and walked us through the alleys to the Riad, then before we left to get food Marwane gave us some very helpful advice about typical things to look out for on the streets like tourist traps and scams that we didn't see in other cities. Marwane also gave us the typical walking tour route to see all the popular destinations of Fes without needing a guide and was very responsive if we needed anything like a taxi or extra towels. He made our stay very welcoming and I would definitely stay here again!

Excellent staff, the most beautiful riad (hotel) that we stayed at in Morocco with good breakfast.

On property dining was excellent. The staff - Mahmood and Marwan- are excellent. They arranged us a wonderful guide - Mundir- who showed us the Madina. Marwan walked us to the taxi for the train station. Food was excellent. The Riad is a piece of art worth experience and living.

Of the four different riads we stayed in throughout our stay in Morroco, this was the most beautiful. HOWEVER…. The breakfast was definitely the most underwhelming with limited options. The staff was also the least friendly/helpful. We reached out about parking near the Riad, and while a parking garage was provided, they did not include the bus information. Instead, we walked 15 minutes through the winding alleys and up/down the stairs with our luggage. In comparison to the other riads, they did not provide any suggestions nor check in with us as we passed one another. Although we shared our arrival time in advance, our room was not ready & we were shuffled around. The room itself was decent but the bathroom needed updates, especially with the plumbing. Also, anytime you turned on the water, there was strong sewage smell. Since we had an early departure, we were told to check out the night before without problem. Before leaving for dinner & drinks we asked to check out since our return might be late, but were told not to worry. When we did ultimately return, the man was visibly annoyed. He was rude & impatient explaining our balance. It left a bad taste to an already lackluster experience.