Hyatt Zilara Riviera Maya Adults Only All Inclusive

Great to relax

Overall is good

Everything was great the food, drinks and staff. Room extra clean.

The hotel was nice and it’s an all inclusive which is great. Right now the beach is covered in sargassum but they’re trying to clean it up… so if you’re going soon, note that if you swim in the ocean it’ll be filled with seaweed and the water is brown. The food and drinks were delicious and the staff were super friendly. My main issue is when booking excursions through the hotel. My family and I booked three excursions and, with all of them, the staff purposely left out information that would have prevented us from booking, or flat out lied to us. First of all, when you book with the hotel, they charge so much more than if you booked directly with the places that do the excursions. Swimming with whale sharks was $250 with the hotel, but I looked it up on the excursion’s website and it was $150 if you booked it directly with them (and yes, that still includes hotel pickup and drop off). The staff told us things like the drive to Cancun would only be 30 minutes, but it ended up being over 2 hours. They told us that activities would be in Playa Del Carmen when they weren’t. My main takeaway is that, while most of the staff are nice, there are a lot of people that lie, exaggerate, or leave crucial information out when booking excursions. We were very disappointed because they left information out all three times we did excursions. The hotel should make sure their staff are honest, because some of that information would’ve made us book something else or nothing at all.