We stay 2 days. This is the first time having onsen experience, the staff were wonderful and speak excellent English. Both dinner and breakfast are incredible. We really appreciated the warm welcome and excellent service.

The property is set in a perfect location of Yufuin, only a few minutes walk to the main streets/ Yufuin Floral village. The staff were very attentive and welcoming, and the property is charming and traditional. The private onsen was a nice touch! The only downside to the hotel is that it’s a little dated and the walls are paper thin. I would recommend ear plugs if a light sleeper! Also, we did not realise that everything in Yufuin closes at 5pm - only 3 restaurants were open in the whole town and one of them was fully booked up so there’s really not much choice. We decided to not book half board as we wanted to try different foods but very nearly got caught out as did not realise everywhere shut…. Just something for travellers to be aware of…

The service here is so good and thoughtful, I cannot emphasize how impressed we were. The staff helped us store our baggage before check in and figure out how to get the baggage to the train station. We were provided a variety of complimentary gifts, and a map of the surrounding area. The room was spacious and clean, and the private baths were a wonderful experience. I’d definitely recommend this hotel to others traveling in this area.

Excellent service and friendly staff. We loved the private family hot bath and breakfast was awesome too! We will definitely go back if we have a chance to. Thumbs up!