Novotel Living Bangkok Sukhumvit Legacy

We stayed from 1–12 July, occupying 4 rooms, and despite my very complicated bookings (multiple agencies, duplicate reservations, cancellations, refunds, and constant changes), the team made everything effortless. Parry, the Relationship Manager, patiently coordinated every booking and refund. Nats meticulously sorted our final bills, receipts, discounts, and even recovered items we left after checkout. Dai and Pie were endlessly kind and helpful day and night, while Ice, Annie, Glorie, Micky, and Riae provided outstanding service throughout a very busy weekend. Every member of the team was warm, professional, and genuinely caring. Beautiful hotels are easy to find; exceptional people are not. Thank you all for making our family holiday so memorable. We can’t wait to return!

A huge thank you as well to Ice, Annie, Glorie, Micky, and Riae, especially the hardworking weekend team. Despite how busy the hotel was, they were always cheerful, polite, approachable, and eager to help. Every interaction was pleasant, and they consistently went the extra mile to make sure our family was comfortable. I’ve stayed in many hotels around the world, and I’ve learned that beautiful rooms and facilities are only part of the experience. What truly makes a hotel memorable is its people. This team transformed what could have been a stressful holiday into a genuinely enjoyable one. To every single staff member who looked after us—thank you. You should all be incredibly proud of the service you provide. I sincerely hope management recognises what an outstanding team they have because they are the biggest reason we’ll happily return. Highly recommended, not just for the hotel itself, but for the incredible people who make it feel like home.

Good daily breakfast and great staff.

Staff is very friendly. Ive been staying in this hotel many times while in bangkok. Family friendly