Park Apartments Dubai, An Edge by Rotana Hotel

The cleaners are top-notch. Amenities not good; the television was not working to our expectations. The phones are old; it works and then stop working. I don't know who was watching us over the cameras but they did something that made us feel embarrassed. At first, we were playing cards game me and my friend in the lobby because they were cleaning out room and then one of the guy from the reception came to us and said we are not allowed to do that and that we should go back to our room and do it. Even when we told him that they are cleaning our room for now, he still insist saying it came from management. I also went by the restaurant trying to stretched my legs and they sent security to come tell me that I should seat up straight and not lie down. That is really poor customer service. Beyond that, I like the kitchen and I love the view they gave me even though it was a smoking room which felt bad at first. The swimming pool guys also asked a lot of questions before letting you swim; like would a random person just go and swim at your pool? That moment was awkward. Beyond everything I have said, I might still recommend someone to your apartment because of the safety; cameras everywhere are good. But please update the elevator as well so that only resident of the building can use it with their card. Thank you!

The rooms was spotless, the amenities was excellent, the staff was the best especially Afrar. Highly recommended.

very nice place with great breakfast

We had a long stay in Dubai and we chose this accommodation because of the price. Neither did we know we were in for chaos and mayhem when we arrived to the apartment. So many things went wrong. Firstly, the dirty water coming out of all taps and sink, cooker stove wasn’t working which took 3 engineers to fix, air con wasn’t switching on and the freezer was full of ice inside and on the door and wasn’t shutting at all due to it. We wasn’t happy on the first 2 days because it ruined our plans and day as we had to wait for the engineers. I asked them for a new room but they were adamant to get this apartment room fixed for us. Yes, I can argue with them endlessly but to be honest I did not want to ruin my holiday. Would I recommend this apartment, definitely NOT!