Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Where do I start?? Great location, great facilities , great excellent staff, fantastic food, entertainment all day every day and a holiday of a lifetime

Had an amazing experience! Especially the staff were so helpful! Jorge- the manager- made our experience top notch! He was such a great man! Food was delicious! Could not use the beach due to algae season but pools were great! Spa was incredible- great service. The only thing we did not like is the their sales manager’s attitude! I think his name was Scott. He was the responsible person of the membership experience. Our concierge Monica was amazing! Always smiling and very helpful! Dont forget to bring your emergency medications (first aid stuff) or toiletries- because pharmacy is very very expensive! I would probably try another Secret hotel and compare. Overall it was a great memory!

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Secrets Akumal was our first AI and did not disappoint. From arrival to departure and nearly everything in between, it was a great experience. All of the staff were extremely friendly and helpful with the exception of a poor experience in the spa with an individual staff member. They did try and schedule a timeshare sales pitch upon arrival, but I politely declined and they weren't pushy. Gina our concierge was amazing. She went above and beyond to make our trip special and accommodate our needs. Even getting me a wireless cellphone charger when mine broke. The food was better than expected and we ate a lot. Pretty much every day has events with buffets on top of the restaurants. The only reservations we needed were for Hibachi. The fresh made Pizza was honestly our favorite. So delicious. We spent a lot of time at the main pool with the swim up bar. It's a nice temp and good depth for just hanging out. Plus they have different activities every few hours. Entertainment was good, but it gets a bit redundant after a few days. Musical acts by the lobby bar were good. Now the bad. It's Sargassum season so the beaches and water are nasty and stink like sewage. They cleaned the beaches constantly, but they were fighting a losing battle. The water does clear up about 20 feet out and we were able to snorkel, but you're swimming in Sargassum. Vendors constantly try to sell items and turtle snorkeling on the beach. All in all it was great.