Vina's Place

Overall is good location to stay

The view on the balcony was amazing and the room was decent. The cleaning staff was very friendly and the swimming pool was spotless and refreshing. Communication with the hotel can be difficult unless booking through air bnb. I was arriving a few minutes after hours because my plane was late and didn’t have a way to contact the hotel because no phone number was provided on here or online and since I was just arriving from a different country, I had no SIM card for my phone yet. Once I arrived, no one was there or on property and there was no note explaining where my room key was and/which room was mine. In my message to them using this platform, I explained that I’d have no cell service or WiFi once I left the airport, since I didn’t have a SIM card yet and would be there around 10:30. I arrived at 10:10 and waited until near 11 and no one came until I found a nice lady staying at the hotel who messaged them through air bnb. Fortunately, the staff responded very kindly to where my room and key were located then one of the staff came all the way to the hotel to say hello, which was set nice. Perhaps because of language there was miscommunication so I won’t give a bad review and everything else was pretty good, but I hope in the future, if they know some one is arriving late, they will leave a note or instructions somewhere for after hours guests. I don’t know what I would have done if that nice lady didn’t come out of her room to help me. Sleep by the pool? Haha.

The view on the balcony was amazing and the room was decent. The cleaning staff was very friendly and the swimming pool was spotless and refreshing. Communication with the hotel can be difficult unless booking through air bnb. I was arriving a few minutes after hours because my plane was late and didn’t have a way to contact the hotel because no phone number was provided on here or online and since I was just arriving from a different country, I had no SIM card for my phone yet. Once I arrived, no one was there or on property and there was no note explaining where my room key was and/which room was mine. In my message to them using this platform, I explained that I’d have no cell service or WiFi once I left the airport, since I didn’t have a SIM card yet and would be there around 10:30. I arrived at 10:10 and waited until near 11 and no one came until I found a nice lady staying at the hotel who messaged them through air bnb. Fortunately, the staff responded very kindly to where my room and key were located then one of the staff came all the way to the hotel to say hello, which was set nice. Perhaps because of language there was miscommunication so I won’t give a bad review and everything else was pretty good, but I hope in the future, if they know some one is arriving late, they will leave a note or instructions somewhere for after hours guests. I don’t know what I would have done if that nice lady didn’t come out of her room to help me. Sleep by the pool? Haha.