Kimpton Hotel Arras by IHG

I don't often leave reviews of hotels, but our stay at the Kimpton Arras in Ashville was truly exceptional. The room was lovely and well appointed, the staff were generous, friendly and interested (everyone from the valet parking staff to the front desk personnel--Adam was a standout--were exceptional) and made us feel right at home. Didn't take advantage of the spa or restaurant for anything other than breakfast, but the food we did have was very good and reasonably (for a nice hotel) priced. We stayed here two nights and then spent two nights at the Omni Grove Park Inn and all told, this hotel was both less expensive and an overall better experience (especially as regards the personnel, who were more attentive and professional than GPI, in my opinion). Will definitely plan on staying next time we are in town, as the convenience to the downtown area cannot be beat.

Property was great just didn't like the parking and fees they charge you after paying in expedia. Parking is really bad, need to valet.

Clean rooms

Everyone we came in contact with was very nice. I love the key card system. You hold it under the scanner,tap the floor you want it tells you which elevator is opening and automatically takes you to your floor. We used the valet and they were all great. Our meals in the restaurant were excellent. Really everything from start to finish was wonderful except the carpet in our room was very dirty. Had a very dirty smell when you got near it, to say pick something up off the floor. Everything else seemed extremely clean. Very walkable area with a lot of stores and restaurants to enjoy.