Holiday Inn Portland West - Hillsboro by IHG

It was a nice stay, thank you!

The Breakfast was really good, the staff really friendly

We loved it here! But an odd situation occurred here, we weren't given a breakfast voucher by our initial front desk associate for breakfast served in the hotel (without this, this you pay for breakfast here). We called the front desk next morning, getting a much more helpful and great front desk associate- who said just come on down it'll be charged to the room at no cost. So my husband came down and when a breakfast attendant approached him to ask for the voucher, which is normal practice, said my wife spoke with front desk and explained what front desk had said. She disappeared for a moment, came back claiming she'd spoken with front desk AND me. She claimed she had gone to front desk and that the decision was that he had to pay. Also that they'd spoken with me and that I understood this. She then produced a fake bill she'd went and rung up- And wanted him to hand over some money right then and there. I came down a few minutes later, upon hearing all this knowing full good and well it was NOT correct- I went to front desk and inquired. She seems to have some sort of side hustle I hope management sheds some light on? The hotel is new and beautiful inside, the pool is great. Our second front desk clerk was on top of things and very helpful. Wonderfully clean and peaceful location. We will bring our business here again we will just make sure to ask for a voucher at check in next time ha.

Some people may say holiday ends are not the best. That must be old thinking. The Holiday Inn we stayed in in Hillsboro, Oregon was fabulous. It could’ve been any Hyatt Place or Hilton or Marriott Courtyard. First class in every way.