Hotel Excelsior

Hotel Excelsior is a great stay in an awesome location. The staff are so friendly and helpful. I have stayed here a number of times and always come back. Many thanks.

Nice clean place. The room was quite well furnished and good plumbing. There's a rooftop restaurant and we had an amazing breakfast.. including a much better than average bacon and oatmeal. The only problem we had was the street was dug up for repairs and had to haul our bags for about 15 minutes.. but can hardly daily the hotel for that and im sure the construction is done by now.

Nice clean place. The room was quite well furnished and good plumbing. There's a rooftop restaurant and we had an amazing breakfast.. including a much better than average bacon and oatmeal. The only problem we had was the street was dug up for repairs and had to haul our bags for about 15 minutes.. but can hardly daily the hotel for that and im sure the construction is done by now.

Arriving tired from the airport, we were told that, although TWO rooms were reserved and paid for through RBC, they only had been notified and received payment for ONE. Luckily they had one more room for our daughters. Unfortunately, it was over a club and very noisy til late at night. It was not practical to phone RBC since it was the middle of the night in Canada, nor did I want to spend an indefinite length of time on hold on a cell phone from Nepal so we took the path of least resistance and paid again on Visa for the second room for the length of our stay. I am now having unbelievable difficulty having this resolved. I spent almost 30 minutes on hold on the RBC assistance line only to be told they couldn’t help me and gave me an email address to use. I wrote a lengthy email explaining the situation and it could not be delivered because the address I was given does not exist!! I have nothing good to say about this experience with RBC travel rewards. The booking system for this hotel did not work and there is no recourse for me as a customer to obtain help!