Staff: very friendly. They are very responsive to my questions. I managed to ask for pick up service just several hours before my arrival. They are able to entertain my request. At the property, staff is very friendly. I feel at home. Location: the onsen hotel is near utsumi station. There is a free pick up service from the station. A wonderful sea view from the room. Can walk along the coast anytime. There are a lot of restaurants nearby. But we chose to dine in at the hotel. Cleanliness and size : clean and spacious. The hotel probably spends a lot of money on the maintenance. The hotel looks very grand but at the same time looks very ‘japanese’. I have been to many onsen hotels and I would say this one is the best at this reasonable price! Highly recommended if you go to Nagoya

Was there mid week and it was very quiet so we had the run of all the onsen, all of them have great views. The staff were very friendly, food was great, a thoroughly enjoyable trip!

This place is amazing. Its proper ryokan with very high quality and service. It is away from downtown but worth taking time to get here. Food was delicious and probably best I had in Japan

Very nice room , food Great hospitality