The Guardsman Hotel and Residences

A nice clean hotel. The room was small and had no drawers to put clothes. You had to live out of your suitcase sitting on the floor. Good central location to many of the historical sites.

The property looks like a five star hotel but unfortunately it is not. It is understaffed, staff are not always helpful…(some staff are excellent but clearly too far stretched) whilst others are poor.A leaking shower base meant my trousers got wet, instead of offering to sort them (as I would expect for a conde Nast hotel) I was told to dry them with a hairdryer. No turn down service, and we were offered a free drink to compensate, asked for baileys - but there was a huge problem with that and we were just given wine to take home instead. Somebody needs to go in and sort this team out to get them working together as a team and more staff should be recruited!

Perfect location near St. James tube station and many of the main attractions. But also, very quiet area. The staff is super helpful. This was my 2nd time here and will be back

This is a lovely hotel! The staff was amazing, very helpful, attentive and swift. The hotel was clean, the room was a good size and the lounge and bar areas were spacious, clean and very agreeable.