Sunday Hotel 52, Playa del Carmen

The staff was very nice and helpful. The hotel is located in a quieter area close to a few beaches but further away from the louder parts of Quinta Avenida which was nice but also close enough to the excitement. The room was nice and spacious. The rooftop pool was very nice. Would definitely stay here again.

Todo excelente

Yes beautiful pool

Basic rooms, limited tv channel options, sheets unclean with stains, nail sticking out of bed frame. Rarely hot water, have to run for 15-30 min at times to heat up. Cafeteria staff, EXCELLENT, and included breakfast good. A ling walk to beaches and general amenities/shopping. Biggest issue was HOTEL TRANSPORT. Messaged tge hotel for a quite on private transfer to and from hotel/airport ROUND TRIP. Was super clear that i needed both ways, and told them I previously paid $40USD each way, and if they could come close, I'd book. They quoted me $126, which is substantially higher, but I agreed, so OUR hotel could get the extra $$$. They sent me a payment link, I paid, and THOUGHT we were all set. (3 of us) The night before leaving, I hadn't heard anything, so i messaged to confirm a time for pickup. They acted like they had no idea we needed a ride, and told me to pay another $126USD, and complete payment IMMEDIATELY if we wanted the ride. We ended up calling Carribean Transport services, that charged LESS than 1/2 their price, for a nicer vehicle, and friendlier driver. We left a nice HUGE tip, and would use them again. We go to Playa yearly or twice yearly, and will not stay here again, as it was a scam & letdown all around. There were a few other issues, but this should give you more than enough to avoid this place.