Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive

One of the most beautiful resorts I’ve ever stayed at. It is on par with a Ritz Carlton. The private shuttle, the grounds, the rooms, the amenities, the gym, the FOOD, the service were AMAZING!

Room was very clean. Karen on the beach made sure we never were without a drink. Breakfast was amazing. Had a great time!!

It was a lovely vacation, Juan and Alejandro were top tier as a servers, very nice stuff for the most part, food was amazing our favorite restaurant was Boga, they also offer free ferry that was also amazing,

My parents stayed at this resort to celebrate my mom’s 60th birthday, and unfortunately their experience fell far short of expectations. Before they arrived, I called the resort to ensure everything was in order and to let the staff know they were celebrating a milestone birthday. The woman I spoke with seemed completely uninterested and offered no assistance or acknowledgment whatsoever, which was disappointing from the start. Upon arrival, they were assigned a room with a strong moldy smell and a view directly overlooking the dumpsters. After an already long day of traveling, instead of being able to relax, they had to wait while the hotel arranged to move them to another room. This is not the first impression anyone wants, especially when celebrating such a special occasion. Throughout their stay, the service continued to be underwhelming. The staff was not nearly as attentive or welcoming as we expected. Every evening they had to wait to be seated at the restaurants despite there being numerous empty tables because the restaurants appeared to be severely understaffed. It made dining unnecessarily frustrating. On a positive note, the food was very good, and the resort itself had a nice ambiance. However, the service simply did not match the quality of the property. Given that the staff knew they were celebrating a 60th birthday, it would have been nice to see some acknowledgment—even something as simple as a welcome drink or a small birthday gesture. Instead, the occas