Family Selection At Grand Palladium Imbassai Resort & Spa

The room was clean and in excellent condition, with beverages available all day in the minibar. The hotel itself was very clean and well-maintained.The Signature pool was fantastic, and the quality of the beverages there was excellent (Grey Goose and other premium options). The beach service for Signature guests was also very good. In general, the food throughout the resort was very good.Minor complaints:The food at the beach and pool bars was only average. However, you can always go to the beach buffet or the main resort buffet if you want something more substantial. It was difficult to get a table at the à la carte restaurants more than once. The concierge tried hard to help us, so I can’t complain about their effort, but it seemed the restaurants were not operating at full capacity — there were many empty tables every night across all shifts. Overall, it’s a great place and I would recommend it.

Great concierge service for Signature clients. It makes all the difference in the customer's experience

Room was ok, hotel looked great, front desk, concierge and management staff were great, but had a really poor service on the signature level by the pool and beach. Given the chance and the price paid, I would not go back.