Cocos Polhena

Cleanness & Comfort

Nothing

The accommodation was excellent, the staff were very friendly and as a local resident I would highly recommend it. However, the loud sound from nearby restaurants was a significant drawback.

Only the nearby loud sounds.

Room size, washroom, new furniture new washroom fittings

No elevator

Close proximity to the beach.

We stayed one night at this hotel. We booked a family room.Room number 110. The room we were given had a horrible smell probably coming from the shower/toilet. The air conditioning did not cool our room enough and tv had no channels as we were told we would have. We spoke to reception and they sent someone to look at the room. The guy came in and said to us that he could not smell anything and that tv was working which was not. He also rang the manager while he was in our room and told him tv was working okay in Sinhala not realising that my husband spoke Sinhalese. I tried to contact manager on my phone while the guy was there but my call was not answered. My husband then asked the guy who came to sort things out to call him on his phone and my husband spoke to the manager who agreed to move us to a better room which was nice and did not have the same smell. In the morning when we checked out the receptionist and another man working there demanded we pay 8000SL extra for the room they moved us to which we were not told we would have to pay when they moved us. Hotel management and staff are extremely unprofessional and I would never stay in this hotel again