Had to call the company for details, tried to message through app several times with no response. The cleaning product they use has a very strong odour but didn’t mean it was clean. There were large dirty boot marks on the floor, dust bunnies behind doors, towels with black marks on them, the dishwasher and washing machine were very smelly, the blinds have some interesting marks on them. There was also no dishwashing liquid or any cleaning cloth for the sink and only one tea towel. We would have brought our own if we knew this. The beds were comfortable though and once we cleaned what we could we were ok.