Everything- well equipped and fantastic location

Hard to find, key pick up is about a 400 meter walk and on a main road so if your unfamiliar with the area, you may get frustrated. Need some detailed instructions for front door of building and car park.

Additional items that made our stay easier like laundry detergent etc.

Getting and returning the key at an IGA a block away. There was no parking outside the IGA so really difficult to manage especially the pick up of the keys. Also having the address of the carpark in the correspondence that has the apartment address would be helpful instead of the carpark address being in alongside general info.

Location was great, walking distance to South Bank restaurants and Streets Beach area. Apartment was clean and was well equipped, clean, and comfortable. The hosts provided chocolates, popcorn and chips which my kids were impressed with.

Originally we were meant to have a concierge provided by the host company MaisonNets but in the days leading up to the booking we received multiple emails with this person being changed, to finally getting an email that said there would be no concierge and we'd have to collect the keys from a location nearby (500m). Unfortunately this instruction did not include specific details on where to collect the keys, only an address for an enitre city block with multiple businesses on it. MaisonNets were slow to respond when I asked about this, and didn't add any useful detail. With some asking around I eventually found where they were (the IGA), but wasn't a great start to the visit! Without a concierge we had no detail on the building in terms of what was where and how access to things like the car park etc were controlled, and there was no paperwork with this in the apartment either. Having to pick up and drop the keys 500m away was an inconvenience as well, particularly as there seems to be a perfectly functional reception desk in the building's foyer.

Great