The room was not in good condition: shower handle fell off, multiple bare spots on the walls where previous artwork was apparently removed and not repaired. Hall tree that was falling apart, stool that was falling apart. Gym was extremely lame. No EV charger as promised. Silverware was difficult to find. Extra towels were in a closet that was not easy to find. Instructions for checkin were not provided until we called. Parking place was taken so we had to contact staff in order to find a parking place. Checkin at 4 pm is extremely late, causing inconvenience. Bathroom sink was an unsightly mess. Frankly, 3 starts is generous.