All was as described. Great location.

We loved the large spacious room that allowed my two older kids to have their own bed plus extra room for a crib. The room was clean, beds were comfy, and the a/c was cool. We loved being walking distance to Falls Park on the Reedy and surrounding coffee shops, dessert cafes, and other restaurants. The add-on breakfast was very good and, with three kids, we appreciated having the valet, which made parking easy.

Staff is great and rooms are clean and comfortable. Great stay.

The Hyatt Place is excellent including the property manager and all staff. It is the Supreme Stays of South Carolina or Roompicks that got a poor rating of 2 stars. It was very confusing who or where to communicate for a modification of reservation. Finally, I saw their communication on a vrbo message when they had told me to email. They had agreed to my change & with 4 days left I responded "yes, great", but then they said I was too late responding and they couldn't do it anymore! The Hyatt Place manager took over and secured my refund for one night. Roompicks or Supreme Stays needs to alter how they handle this for future guests. It was very frustrating and time-consuming!