Great location in relation to subway and local rest. Spacious. Very clean. Very comfortable. All facilities necessary for a visit to Osaka. Excellent support when needed.

Nil

Large and comfortable beds, a nice living space, double bathrooms and good connection to public transport

Location in a wonderful, old inner city area full of small cafes and shops and very close to a metro station. Spacious (for Japan) and clean, with easy entry and a large washer/dryer

The endless auto-generated messages, the strict 4pm check-in and the fact that it was impossible to leave our luggage prior.

We chose this for the price point and location, and the location truly did not disappoint. It's a cosy and cool residential neighbourhood. Barely a minute's walk from Nakatsu station, which is right on the Midosuji line for easy access to Shin-Osaka, Umeda, Namba etc. Lots of good eateries nearby. Beds were firm (as most are in Japan) but comfortable, though pillows too soft. Appreciated the washing machine. Whoever was responding to my booking.com messages was quite polite. They stopped spamming the messages when I asked (see below)

The discomfort was both physical and psychological. The ergonomics of the space were poor even if one forgives the inconvenient floorplan (those sleeping on the top floor have to climb down one floor to pee or shower). Barely any thought was put into simple conveniences like where to hang towels to dry. No storage spaces or shelves for personal items. It was also quite cold in the corridor after getting out of the shower. Requests for additional hangers or a small heater could not be met. Not as clean as one would expect of Japanese standards. Carpet felt dirty and parts of the bathroom a bit grimy. In the days prior to check-in, we received multiple, onerously lengthy, repetitive, legalistic-sounding messages with rules upon rules upon rules. It was stressful, annoying, and disruptive to our holiday. Furthermore they repeatedly reminded us of the penalties for any damage, or missing items. Yet we arrived to find things already damaged (like one precious, tiny towel hook) and that there was no floor towel in one of the showers. Having judiciously read all the repeated reminders, there was genuine anxiety that we would be charged for damage done by prior occupants. They also kept saying the hot water might stop if run for too long. So we took really quick, stressful showers. And yet one day the hot water stopped - and we only had 4 people. I don't know how this house can comfortably accommodate up to 10.