Great communicator (very quick to respond), transparent, and flexible; all in all pretty great vrbo.

Host offered repair to door but never came thru. Only offered 4 small bath towels for us 4, for 7 days! No beach or pool towels. Had to go out and purchase towels for our stay. Wanted to charge me more for towels and extra bedding. No thanks. Space was okay, spacious, good location away from crowds, parking incl. and shamp/cond/soap. Building and room dated, elevator 1 stripped to the walls, smell of the hotel like pesticide, lukewarm showers until plumbers fixed the hot water. Pool shut down for the kids for a day, elevators didnt work at some point, had to walk 23 flights, blaring alarm, neighbors were smokers,lanai door could barely open.