The apartment was in a great location, approximately 20-25 minute walk from the city centre and the Guggenheim. It’s a really spacious, modern and clean apartment on the 1st floor and was perfect for the 5 of us. We arrived 30 minutes earlier than planned and a representative came to meet us early and showed us around. It was very clean and comfortable with lovely white towels and bedding, two hairdryers and irons

We had a couple of issues during our stay. The Wi-Fi did or fridge not work at all during our visit. The fridge temperature kept rising and we were unable to adjust it. By the time we left on Monday, the fridge was at 24°C! - so the food could not be kept safely. We reported both the Wi-Fi and fridge problems to Hello Bilbao a couple of times. They texted to say that someone would come and have a look, but nobody came during our stay. We’d also asked twice about leaving luggage after check-out but received no response. 3 toilet rolls for five people was insufficient. Overall, the apartment itself was absolutely beautiful and so clean but the lack of response to the problems we reported did affect our experience.

La casa está muy bien equipada y en buena zona

El apartamento es muy limpio y está súper bien ubicado porque te permite llegar a las zonas principales de Bilbao andando pero está en una calle tranquila. Las camas son cómodas y en general estuvimos bastante a gusto y, para como está todo de caro en la ciudad, bastante bien en relación calidad precio.

Qué nos avisasen el día de antes de entrar que había que pagar una fianza de 300€ de la que no sabíamos nada o nuestra reserva se cancelaba. Qué hubiese 2 baños y se agotase el agua caliente muy rápido teniendo en cuenta que éramos 7 personas para ducharnos. Qué no dejasen cápsulas de café para la cafetera como detalle de bienvenida. La mala comunicación: nos mandasen unas instrucciones de entrada al apartamento (supuestamente independiente) que no explicaban nada y que estuviésemos más de 3 horas intentando contactar sin respuesta y que al final nos dijeran que iban en persona a recibirnos. Me resultó confuso y mal gestionado. También les escribí para ver si estaba todo ok y saber cuándo nos devolvían la fianza y tuve que escribirles hasta 3 veces para que me contestarán.

The location was okay, well equipped kitchen, good size apartment for 7 people.

The soft and uncomfortable sofas in the living room.