Just beyond words

Courtesy and all of service

Super clean apartment, with a huge living space, modern kitchen and bathroom. Amazing location in a quiet zone. Alejandro was super helpful and can’t thank him enough. Great price/value. Huge credit for the AC.

Can’t think of anything.

The apartment was spacious and very well equipped. It was very clean and comfortable. The air conditioning was great throughout. The location was excellent with the old town within walking distance including many of the major sites of interest like the Serranos Tower, Silk Exchange, St. John’s Church and central market. Also within walking distance the cathedral and main shopping centre. Good bus links to the beach.

The drainage was not great so the shower tray filled quickly so you needed to reduce water flow.

I rely on reviews for my bookings, including this one, which had only a few reviews when I made the booking, so I wanted to add more detail to help you make an informed choice.    1. Location - we were in an amazing location in El Carmen. We could walk to great restaurants, grocery stores, most major attractions, and the tram to head to the beach.    2. The unit is new, well-appointed, and clean. It had lots of extra amenities like snacks, oranges, water, and more. It also had modern led lighting that you could dim and great blackout blinds built into the windows. One thing we liked is that there is a gated entrance and then a massive bank safe style door to enter the unit - it felt very safe.    3. Alejandro the host - very kind and caring. He walks you through the unit and had great recommendations. He is attentive and genuinely cares about your stay.

Note these were issues we brought up with Alejandro to try to address but was unsuccessful and hence our rating:    1. Humidity and heat - the air conditioner is grossly underpowered - our single biggest issue. The temperature and humidity were too high, especially as the day went on. You couldn’t escape the heat of the summer when you returned to the property, and we could not sleep as we were too hot.    We were tired each day from having a terrible sleep, which had an impact on our vacation. It was so bad that I wanted to leave, but I couldn't find another suitable property so late in the high season. We asked for fans, and Alejandro brought us two immediately.    2. The bugs - as soon as I went into the primary bedroom, I thought I saw a mouse moving behind the curtain. It ended up being a big, New York style cockroach. We found a few cockroaches, and when you check in, they explain there are bugs and show you where a big can of bug spray is located. We did have bugs, but the cockroaches were the most disturbing - he told us they spray for them on a regular basis.    3. A lesser issue, but both showers flood over, so we spent time mopping up water and learned to pause the shower head mid shower to prevent this, which was not ideal.    Protips: -We found that laundry wouldn't dry from the humidity in the unit, so we put the drying rack outside of the exterior door to dry in the heat, which worked incredibly well.   -Wifi - the guest wifi is terrible, 1-2mb, ask to be added to MOVIESTAR_DAC, which had 100-300MB connection.