Room ambience

Location

Everything was excellent

N/A

The view of at night from the 11th Floor was great.

The facility hosted an event in the restuarant area during the peiod and no warning was given to guests, we were subjected to so much noise during the time and had to sleep with so much noise. There was nothing to use to clean the dishes except soap and the apartment was not cleaned on the day before check out.

I was in Kigali for a training course. I was happy that it had facilities that accommodated 8 of us in the 2 & 3 bedrooms Apartments. So we could stay together in the same building. The location was good for us. Thank GOD the elevators were working well, considering I was on the 8th floor. The daily cleaning was also a good thing I appreciated.

I didn't like the fact that few toilet brushes, ironing boards & irons were shared amongst the apartments and we had to beg to have them provided and each time they were brought, they were removed by the cleaner in our absence. When we confronted the housekeepers, they said it was because they had to share the few toilet brushes & irons among the apartments. I found that cheap, ridiculous and an act of cutting corners. We had to beg to get cups/mugs, cutleries...I had to use the soup bowls for tea. There was no soap and sponge to clean the dishes. We had to provide that. For international guests that we were, it was tacky service. Though the building structure was good, the service truly needs to be improved upon. There wasn't anyone senior and truly professional to handle the kind of guests that were at the facility. Such a facility should have a competent Manager on ground, supervising the operations and managing the guests properly. Some of the young girls left at the reception couldn't even converse in English which create a language challenge. Lastly & most importantly, it was not convenient that we had to transact in cash and that the Company or Residence Managers did not use POS terminals or money transfers throughout our stay.