Residence Inn by Marriott Madison

Clean spacious

N/A

Great location, very clean.

Well I booked the room for 159. My invoice with taxes included totaled 184.85. But somehow it’s showing they took 210 something off my card. Not sure why I paid all the extra?

Great

Great

I liked that the property was clean.

I did not like that I booked and paid for a two-bedroom, two-bathroom suite, yet was put in a one-bedroom suite. I was told by the sales manager that it was Booking.com’s fault, even though the information on my reservation was correct. I was then told they could not accommodate what I had paid for and that I could pay for another room at a discounted rate—which is absurd. I was also told I could speak to the general manager on Friday, but he wasn’t there on Friday or Saturday. I did not receive a discount or any form of compensation. Safe to say, I will never stay there again. The beds are also extremely low to the ground and uncomfortable. Very disappointed—especially considering they are a new property.