GRAND MONday GINZA

Staff are friendly and accommodating The place is modern The place was close to train station and 7 eleven/ family mart How they changed the towels everyday And collected our rubbish daily

I wish it had more space

Clean, modern and well equipped for a comfortable stay. Close to train and 7 eleven for easy access. Great to have a washer/dryer

Nothing stands out

Very clean

Nothing

The location was very good - it’s not centrally in Ginza as expected but more in the Hatchobori area, however the transport links are good, with multiple stations nearby. I found this a good location for getting around Tokyo - Shibuya and Shinjuku in the west and Asakusa, Tokyo Station and Akihabara northwards, and convenient for Disneyland too. The facilities in the room were good, with a kitchenette and laundry

I did get annoyed because I had requested the sofa bed to be made up and it wasn’t, and I got home after a long day of walking around and was told by the staff that the cleaners had gone for the day and I had to make it up myself. The staff later apologised and offered late check out for their mistake, but that wasn’t that helpful to me and it left a sour feeling during the stay. Also they charge for early check in. I often ask hotels if the room is ready early can they let me check in a little early and usually this is fine, but at this hotel they charge you if you do. I’ve never come across that before and I think it’s a bit unfair considering the room is empty anyway. Also this place didn’t have as many extra amenities around the room like bottled water (the tap water is drinkable but I didn’t like the taste of it) and the usual little toothbrushes, hairbrushes etc (though I heard you can request some of these items at the front desk)