The apartment itself was clean and kept in really good order. Location was fab!

Charges were added to the booking and it wasn't made clear before making the booking that these would happen. There was no toilet roll, shampoo or conditioner like suggested which was frustrating. There was a lot of reading to be done relating to the terms and conditions, house rules etc which took the fun out of it a bit. No parking included.

Nice apartment and location.

The Pass The Keys verification and check in process was very frustrating and didn’t work properly. This meant there was numerous phone calls and communication to rectify the process. The fridge wasn’t cleaned properly and had a massive stain from a spillage. Stains from cooking across the kitchen surfaces and slash back. The toilet wasn’t properly cleaned. I sent a message complaining and received a phone call the next day after I’d cleaned the property. I then received another call checking if I was satisfied! The whole administration was very poor and pointless.