voco Gosford by IHG

Beautiful decor Astra restaurant was amazing

Breakfast buffet could be improved

Great central location with easy parking.

Convaluted check-in procedure.

The pool Breakfast Staff

The pillows

This is our 2nd time staying at the Voco and we really like the hotel and its proximity to food and where we needed to be.

We’ve had an excellent experience with your staff before however, upon check out, I had asked about the fire alarm going off at 11:30pm. There was no fire or emergency and from the front desk staff the night before - they said that “this happens all the time” and it was clear that the hotel guests were confused about whether they had to stay in their rooms or walk down to street level. We walked down to be safe and were told to head straight back up. The recorded message during the fire alarm kept staring “wait for evacuation instructions” but none came within 3 mins and that’s when we decided to walk down. I indicated that we had a basketball team staying for games who had interrupted sleep and asked if there would be any compensation for it, The lady at front desk originally said she could take $25 and then $50 off the breakfast tab and I had asked if she could comp us the full breakfast for free and she declined but then comped us for $70. That experience was “ok” and while I wasn’t happy considering we had a team of players tired from lack of sleep, I just wanted to check out. The lady checking out after me was then denied the $70 comp and was given only $35 credit and when the lady asked why I was getting more than her - the front desk person said “because she made a big deal about it”. Not only was she inconsistent but also rude because of my request during my conversation with her. I was calm, didn’t raise my voice and yes - told her I was disappointed but the post experience of being described as “made a big deal about it” led me to the rating I provided.