Dyafa Pyramids Hotel & Spa

Great breakfast my favorite orange juice ever natural from scratch nice pyramid view

Brilliant room and location

The Dyafa Hotel and Spa is a lovely little property. I chose it for the pool, which was a refreshing positive on hot days. I never found the Spa or the fitness area so their title is a bit of a misnomer. On the positive side, my room, which overlooked the pool was quiet and spacious . The staff, especially those who serve breakfast on the rooftop, where guests have an outstanding view of the pyramids on the Giza Plateau, were outstanding remembering my likes and dislikes. The Housekeeping staff also deserve high marks. They were able to be quite flexible in their schedule and were happy to clean my room at my disposal as opposed to having to follow a rigid routine. The front desk staff were also helpful and always greeted me with a smile. The one negative was Management. They were not on par with the rest of the staff. As it turned out I lost an item and asked them to write a report and help with a police report that I needed to file an insurance claim. I was assured that they would help. Sadly, while promising to help with both, Management did not follow through despite my repeated requests. In the end they did nothing. If any improvements were to be made I would suggest that Management take lessons from their staff who were nothing but helpful. Because of Management's non-approach to my problem my overall experience was more negative than I would have given, resulting in a lower rating than the hotel deserves.

Our room was very nice and spacious, including the bathroom, the shower worked well too. It was very clean when we arrived, after that it was cleaning on request (clearly communicated). When requested the cleaning was very good. Breakfast was good, it was possible to choose between 3 types of breakfast. I would have preferred a less restricted choice, so that I could for example have egg (from the continental breakfast) and a croissant (from the american breakfast). The breakfast was served on the rooftop terrace with an amazing view of the pyramids. The pool was very nice and when using it you immediately get towels. The staff was extremely helpful. We arrived early and were allowed to use the whole building while waiting (including the pool and the tables to eat the food we brought). When the lock of our luggage was blocked the staff at the reception helped us open it. They also helped with printing of tickets we bought online. Once we ate dinner at the hotel, it was delicious but we had to wait a long time for it (they had gotten many orders at the same time). That's the only inconvenience that comes to my mind.