Lovely getaway. Great view from the terrace, chalet is very well equipped. Hot tub was great but an expensive add on. Wish we had known the extra cost per person for sheets before we had departed for our trip. With only 2 of us staying there and using only 1 bed this seems very expensive. All in all a great stay but a bit of a headache with payment and needing to pay for all the add ons with cash.

We loved our stay in this well equiped and comfortable chalet. We stayed during one week and enjoyed swimming in Lake Annecy, hiking and biking in the mountains, having this chalet as our home. We loved the mornings and evenings on the terrace with view on the mountains. The only thing that was not clear from the website was additional costs (for cleaning, bed linen and electricity), at least on the Dutch site. But still, perfect house on a perfect location.

This was a beautiful chalet in a fabulous setting. It was clean, and the bed particularly was very comfortable - something quite unusual normally in holiday rentals. The key collection was simple, and Delphine met us exactly as arranged. English renters should know that ‘Linen included’ means only bed sheets, duvet cover, duvet and tea towels - it does not include hand or bath towels. The kitchen was very well equipped, with plenty of cooking equipment and crockery etc., but we did notice the absence of some key items such as cheese grater, tin opener, glass bowl & kitchen scissors. We didn’t ask for them once we noticed, but we are sure that Delphine would have fixed it quickly if we had, but these items should be made available in the future. The electricity & water are charged by meter reading, which we knew in advance from reading the reviews, and it was good that it was priced exactly as it costs them from the supplier - so often when these utilities are extra, the owners mark up the cost and make themselves extra profit, so it was great to see that it didn’t happen here. The position locally was quiet, but all the facilities of Thônes were just a 3 minute drive away. We ate at the hotel in Thônes where Delphine worked, the food was good and well priced. We are cyclists, so being at the foot of some great climbs was good too. . The lost star is because of something we can’t abide - extra charges announced on arrival - an end of stay cleaning charge, unless we wanted to clean it thoroughly before we left. The description on Owners Direct does say ‘housekeeper optional’, but I don’t think anyone would directly translate that as meaning ‘cleaning charge payable, unless you do it yourself’. This kind of problem was pointed out in a review in March, when a group were surprised on arrival to find electricity charged for, and 3 months later this too has still not been updated in the property details. I can appreciate that these charges may be normal in a ski resort area?, but it is wrong that they are not clear on the website.