The check in process had a disconnect. I filled in the Signature form, and asked that instead of sending my ID and Credit card online, that I present it to the front desk. I was told that this was OK by the person that I talked on the phone with Global Suites/Churchill. Twice, including the day of travel/check in day. During my travel that morning, my reservation was CANCELLED, AS WE DISCOVERED UPON ARRIVAL. A Very Nice Churchill employee, Stacy, was able to help get things fixed, but this took about 90 minutes after traveling all morning. Very frustrating, the most convoluted check in process I've ever encountered. The unit was nice, and pretty much as the photos, but a few things were rough and need attention, the cabinets and floor at a couple of spots. There were only privacy curtains in the living room, and 2nd bedroom, but these did not help AT ALL during the night as the rooms were still very lit up by the outside lights. NEED BLACKOUT CURTAINS. Also need NEW MATRESSES, as they were very hard. Coffee pot was broken when we checked in, I emailed Twice about this, no reply. The unit was clean, and very convenient which was good. The AC worked just OK, when it was not that hot outside, I wonder how it would work in Hot weather. With some help, I wouldn't mind staying there again, but the unit needs some fixing and touch up.

This was a great property! The check in was smooth and easy. Apartment was exactly has described. Everything was clean and the views were awesome. The lobby concierge staff was very helpful. Would definitely stay here again. The Global Luxury Suites customer service experience was professional and knowledgeable. Thank you.

The unit was clean, bright and in a perfect location. Communication with management team was great. We had a couple small issues that were addressed immediately. Would definitely consider staying here again on our next visit.

First off, the pictures of the inside living room and kitchen are accurate. My biggest issue is that the description on this page is not accurate. We were looking for a rental that had king-queen-queen as described. We received a queen (master) with a second bedroom that had 2 twin beds. The third queen is a pullout couch in the living room. When I spoke with the onsite maintenance folks, they said that they had not seen any rooms with a king bed. Sounds like a bait a switch tactic. Global luxury suites (the company that manages/owns this VRBO) had issues with their computer system the whole week. Check in was a pain. The VRBO is part of a multistory high rise with a combination of different tenants. The front desk/concierge person was very nice but new; she had no idea how the check in process was supposed to work and she didn't even know Global luxury suites had VRBOs in the property. The email instructions only had a 800 number to call for issues/support. They didn't offer the number of the onsite employee that manages the VRBO properties even though her office was literally 2 doors down from the concierge desk!! I ended up waing almost 2 hours just to get the key in the room. When we got to the room, one of the twin beds had dead skin/debris and and hair on the comforter and pillow and hair between the sheets. There were extra sheets so we changed them out but not a clean duvet cover so my daughter slept without a comforter the first night.