The hosts were very responsive. The unit has a great location, our kids loved the pool. We really enjoyed our stay.

Parking was difficult for minivan, assigned parking is good, but little congested Two of the elevators were not working

Very clean and centrally located

The host was very responsive, which was the best part of our stay. Unfortunately, several issues made the experience disappointing. The kiddie pool was closed for our entire trip despite staff repeatedly saying it would reopen, and the remaining pools were so overcrowded—due to guests from other hotels being allowed in—that it felt unsafe and not worth the resort cost. The main elevator (#1) was also down for our whole stay, making it difficult to haul everything for five people to the far-side elevator every time we came and went.The suite lacked essentials: only a few paper towel sheets, almost no tin foil, no scissors, and no kid-friendly dishes. Some utensils trapped water in their handles which is a hygiene concern, the coffee pot had old coffee left in it, and the non-stick pans were frustrating to use and clean. Cleanliness was below expectations: we found other people’s hair in the sheets and face cloths, mould in the top of the steam shower and red mildew at the bottom (which didn’t function at all so dont get excited at the body sprays), and the washing machine gasket had rusty earrings, gum wrappers, and a large hairball inside. The tops of the washer and dryer were also very dusty. Overall, great communication from the host, but the conditions and amenities were far from what we hoped for.I would have only left 2 stars, but Jonathan was very responsive so a reluctant 3 stars is where I am landing.