Excellent stay and great hosts

Great place to stay! Right in Downtown Kalispell! Will book it again!

Good location, nice place, great host

The review before me spoke of the manager being rude and unfortunatly that is true. We arrived to the apartment after carrying our luggage up two flights of metal stairs to a dirty apartment. Beds werent made ,toilets dirty, trash cans full,ect. I wasnt sure what was going on and called the number and no one answered. Was very exhausted from driving 10 hours with one of my guests pregant so eager to make her comfortable. So started sheets and cleaning up and unpacking while waiting for a call back. Manger finally called back about 45 minutes later after several texts and calls for me. She goes on to tell me that the ac broke and they tried to message me 3 days earlier and never went thru. So I asked why didnt she call me this morning to notify me that we were to go to another apartment, I said that we had already unpacked groceries and alot of our things already. To have to move after traveling and climing up and down those stairs was alot and why I was not informed before this. She kept saying we messaged you ..I kept saying why didnt you call this is so inconvenient for us . She never had an answer of why they didnt just call me. It was 7pm by now and they had plenty of time to notify us . I have never received such terrible , rude,mouthy customer servive in a stay . Then in a second call I said i want a discount for my stay and she offered the cleaning fee returned. I told her I dont feel that is enough especially since they could have got in touch with me ahead and did not . They knew for 3 days before. She was so rude and told me that she didnt really think we had unpacked that much. She said they would not give me any more discount. Then after moving the Ac was not working even after we moved. I am a host to on VRBO and this kind of service and treatment we received in our stay is unacceptable. I should not be told as a guest that I didnt do certain things and argue with me about it. Her behavior is very unprofessional. Just hope that things go smoothly for your stay because if you have to deal Raleigh you better be prepared to get no customer service . I get things go wrong but how you handle the situation is key. And this was not handled properly. It was negligent of them to not notify me ahead especially since they knew for 3 days ahead there was an issue.