This was our family's first time visiting England. The location of the flat was ideal. Close to multiple Tube stations as well as shopping, food, and Kensington Palace/Park. The layout of the flat was fantastic. Lots of space for our family of 5, with 3 grown children. Kitchen was well equipped. Bathrooms were beautiful and clean (with Japanese toilets). It was a nice touch to supply soaps and shampoos. Bedrooms were spacious and comfortable. Communication with host was easy, prompt and provided us with suggestions for transportation, shopping, restaurants, and entertainment. All instructions for use of amenities in the flat were in an instruction booklet provided on arrival. They were clear and easy to follow. Overall the space was beautiful with hardwood floors and 10 foot ceilings. The pictures do not do the flat justice, it is quite spectacular. The neighborhood was quiet but lots to do within walking distance. Overall, we had an amazing stay and would return. We highly recommend this flat to anyone visiting London.