Extremly easy check in, clean, well stocked

Beautiful home in a convenient location. We had a wonderful time!

The house was great with the exception of the elevator. We never got it to work and that was an inconvenience. This was our first experience at ocean lakes, we would definitely go again and recommend!

We arrived from upstate NY. We were please that we were able to get into house early. Cindy 's husband was finishing cleaning. We never met Cindy. We had several emails back and forth. She asked several times if we were renting the golf cart. I said yes. She stated that it would be charged and ready. It was not. We rented linens and were never told were they were. About 9pm we realize they were in bags on the front porch. I was told that the linens and golf cart had to be paid in cash, she could not take a card or go through Vrbo. I tried to give her husband the money,but he wanted his wife to take it. After several missed attemps for her to get it, because we were not at home, she asked if I had wanted to pay cash or by Vrbo, which I originally was told I couldnt. Never was I able to speak to the owner. There was an elevator which I was told only the owners had a key. I am having knee surgery when I get back and that would have made it much easier. The porch had cigarette butts and human hair on it when we arrived. There was garbage left over from the last renters. We smelled it until Tuesday went it was picked up. The amount of flies was unbelievable. It stated there was a grill to use. There was no propane for it only a chacoal grill. There was listed ping pong table and satellite tv. We never saw a ping pong table. There was recorded shows on it or you could sign into your own Netflix account. None of the tvs in bedrooms worked. On Sunday I asked for key to golf cart, she stated it was there,it was on the outdoor tv ring. We could not get it to work. She stated that last weeks renters had problems with it charging. We decided not to rent it. I was very stressed the first to days of vacation. I feel they should have met us at some time and explain where everything was and what we had access to. I could text her but I was on vacation and did not want to spend it chasing her around. Very poor management and communication. The house was very nice, but I will make sure things are more clear next time, even though I feel on my part I made it clear.