Nice and clean. Warm and great communication.

The house is within easy walking distance of Buxton town centre so within easy access of the town and its facilities. The bedrooms were a good size and the beds were very comfortable so we slept well. The kitchen was equipped well and we were able to prepare meals easily. Also, there was a great table in the kitchen which was ideal for playing board games. Accessing the house was easy with the lock box by the front door.

The house has a very strange heating system which basically doesn’t work very well. When we arrived the house was freezing and there’s no thermostat in the house, so you cannot arrange for the heating to come on at a given time and warm the house up. We could get the heating working but only temporarily as the heating clicked off periodically and had to be constantly boosted which was not good. I think the system could be manipulated remotely but not by a guest on site. It was about 5 degrees outside on the first night and so it was wasn’t particularly pleasant on the first evening and the heating came on in the middle of the night when it wasn’t needed. The lack of any control of the heating in winter makes this unusable as a property in winter. The floors downstairs were freezing too and the need for slippers is essential- unfortunately this was not communicated in any pre-arrival communication (only after we had left home) so it exacerbated the feeling of cold. I know it probably isn’t great in the promo material for a cottage to say you really need warm slippers because people will pass on the property when renting in the winter (as I would have done). The process of booking, paying and getting information wasn’t great. Too many emails (soooo many) and so much conflicting information which was worrying, especially as it was followed by requests for credit card details for a damage deposit and personal identification which I felt was excessive. I’ve rented countless properties without the need for this rigmarole and I did think I was being scammed at one point. Although I liked the cottage, the cold and the communication has put me off and I won’t return and won’t use this company again. It is not a relaxing experience.

Location to town was easy. Home was clean and comfortable. Communication with host was excellent. Would highly recommend for a family or friends stay anytime.

Everything was wonderful, nothing bad to say.

Location is great for Buxton town centre

The drawn out checking in process via a third party website which is supposed to be secure but incredibly over the top for a 2 night stay with your passport and credit card details being taken. House was cold on arrival and the first night with details provided about a boost but the heating had not been set up correctly despite my requesting it being done as we were travelling with our 88 year old relative. Steps leading into property are very uneven and difficult for the elderly. Sofa very uncomfortable and beds are 2 singles pushed together Oven was filthy!