Rakkojae Hahoe Hanok Hotel

I liked the place and the traditional complex

There was no coffee at the room. A little far from the city

Fantastic location at the edge of Hahoe village if you are visiting with great amenities in a lovely Hanok style property. The food courses are very good and I would recommend the dinner supplement. The staff are also very friendly and helpful.

The surroundings are wonderful—it's like living in an old Hanok with traditional garden. Excellent, quiet location, near the entrance to the village.

The room was too basic for the price. Most restaurants nearby close at five thirty. Most of the nearby restaurants close at 5:30. The hotel restaurant serves a set-menu dinner—excellent but expensive.

The hotel itself is beautiful. The rooms are well-appointed with excellent amenities, and the general surroundings are lovely. If your primary focus is on the quality of the room and the physical property, it's a great choice. The room was generally clean except a silverfish-type bug in the corner which probably was unavoidable given the proximity to nature; we otherwise thought it was comfortable. FYI - they offered us breakfast but we had to leave early so could not partake (and they have no flexibility around this at all either).

The customer service from the manager, Joon, was the worst I have ever experienced. Check-in & poor treatment by manager Joon: Despite providing our arrival time, no one was at the desk. The manager (Joon) was brusque, seemed annoyed, and rushed through the process, apparently busy with dinner service. A few minutes after arriving, we had a question. Unable to reach anyone by phone, I went to find help and was harshly scolded by Joon for unknowingly walking near the kitchen (there was no signage!). He was unprofessional and blamed me for his own rushed check-in. It was a completely unwelcoming and upsetting interaction. The manager's poor attitude created a very negative experience that overshadowed the hotel's positive features. The hotel may need more staff during peak hours if the manager is too busy to treat guests with basic courtesy. It was the worst experience I've had across ~15 countries and countless hotels I've visited - enough to prompt me to warn people away from interacting with Joon. Be careful!