Sky Charm Hanoi Hotel and Spa

Everything is good

Do yourself a favor and put this place on your list if you are looking for a great place to stay in Hanoi. The city can be a bit overwhelming -- and other travelers had told me that the Old Quarter can be noisy at night. Sky Charm is ideally located -- close enough to walk but far enough away as to be quiet and comfortable. In addition, the property sits on a "side street" where 3 short avenues come together -- mostly foot traffic (with an occasional shooter.) This block has many venues (street food, sit-down restaurants, bars, salons, etc.) just steps away from the hotel and in relaxed environments. It was fun to just stroll outside to get a quick bite to eat or a drink -- people watching is always fun! The breakfast buffet was well-prepared, extensive, and delicious. Rooms are comfortable and functional -- the showers in particular were top-notch. But the real stars of this property are the staff, all of whom were friendly and efficient in their tasks. The folks at the front desk were OUTSTANDING -- super-patient with my lack of Vietnamese, helpful in their suggestions, and informative regarding nearby tours/excursions. I felt like a guest who was welcomed, not just a customer -- their collective attention and demeanor truly made for a great stay and one that I will remember for years to come. I can't wait to come back again!

Excellent location right beside train street. It's inside of a strip with multiple restaurants. Staffing was excellent as well. Very helpful and allowed me to check in early. They also help communicate with the sleeper bus company when we weren't getting any communication from them. Rooms were alittle small but the bed was comfortable and sheets were very clean, probably because they charge guest if they stain sheets, but to me it makes the experience better because it holds people accountable. Honestly I cannot think of anything to complain about. This was the second best place I stayed in Hanoi out of the six hotels I stayed at.

Bathroom floor kept flooding because the shower drain wasn't draining well. Breakfast is mediocre. Courtyard view was of the junkyard outside, better to advertise as no view than to false promise. Overall, staff were friendly and location is excellent, but this is a 3.5 star stay at best.