Gila House - Adults only

Top Lage sehr freundliches und aufmerksames Personal.

Breakfast was great, staff catered to our needs and even made me a vegan breakfast, teas, coffees and juices are really nice too. Special mention to Adhy who provided a very warm welcome, gave us recommendations for Warungs and activities and was always smiling - a real credit to Gila House

Not enough sunbeds

Hôtel bien situé sur l’île.

À notre arrivée, rien était nous expliqué sur le fonctionnement de l’hôtel, à part l’heure du petit déjeuner. La chambre était propre mais pas nickel, le petit déjeuner bon mais avec un choix limité. Personnel très disponible mais peu formé à l’hôtellerie.

The Front of House staff are amazing and very friendly.

​While our stay at Gila House on Gili Air started off with a bright spot thanks to the genuinely friendly staff, the overall experience fell short of expectations due to poor upkeep and unprofessional management. ​Property & Maintenance: The grounds were noticeably neglected. The gardens and walking paths were overgrown with grass, and the plants surrounding the pool were dead, detracting heavily from the island atmosphere. ​Room Safety: Inside the room, we were concerned to find that the in-room safe was not properly secured. Which meant we had to carry out valuables with us at all times. ​Management: Although the frontline staff were warm and welcoming, the management left a lot to be desired. The manager spent most of the time sitting at the bar with his legs propped up on an adjacent stool, offering a very unprofessional impression to guests. ​While the staff's kindness was appreciated, the lack of property maintenance, security issues, and poor management oversight mean we would look elsewhere next time we visit Gili Air.